instructions:
update, upgrade, pause or cancel
update BILLING INFORMATION:
1. Access your account at https://silvanalapegna.kartra.com/portal/ElevateMembership
2. Enter your email address and and password. Click on Log In.
Note: If you forgot your password, just click on 'Forgot Password,' and a reset link will be sent to your email.
3. Click on 'My Account,' and under that, click 'Update,' 'Upgrade,' or 'Cancel.
4. Click on 'Click Here - Subscription Order Details' button.
5. Click the double line icon then click the pencil button.
6. Enter all the required details and click on Submit.
UPGRADE SUBSCRIPTION:
For example you are joined Monday Meditation for access only and now would like to upgrade to Monday Meditation PLUS to enjoy the on demand recordings of the weekly talks.
1. Access your account at https://silvanalapegna.kartra.com/self_billing/my_account
2. Enter your email address and Order ID. Click on Locate Order.
3. Navigate to 'Membership Settings'. You can find this section in your Account Dashboard.
4. Follow the on-screen prompts to finalize your upgrade.
pause your SUBSCRIPTION:
If you're considering taking a break, we encourage you to pause your subscription rather than cancel it. By pausing, you can maintain access to all the progress you've made in your meditation, training, and on-demand learning without losing your place. Life gets busy, and we understand that priorities shift, but staying connected means you won’t miss out on upcoming sessions, new content, or the supportive community you've already invested in.
To pause your membership, simply email us here with the specific subscription and dates you wish to pause, and we'll facilitate that for you. Please note, the minimum pause period is 1 month. When you're ready to resume, everything will be waiting for you – keeping your journey uninterrupted.
cancel your SUBSCRIPTION:
If you wish to cancel the membership entirely. This option is our least favourite because it makes us so sad because we don't want to loose you. If you'd like to chat to me about it you can email me directly here
1. Access your account at https://silvanalapegna.kartra.com/portal/ElevateMembership
2. Enter your email address and and password. Click on Log In.
Note: If you forgot your password, just click on 'Forgot Password,' and a reset link will be sent to your email.
3. Click on 'My Account,' and under that, click 'Update,' 'Upgrade,' or 'Cancel.
4. Click on 'Click Here - Subscription Order Details' button.
5. Click on the 'X' mark to cancel.
Note: If you cancel after the 14-day no-questions-asked period, you can cancel, but you won't be eligible for a refund.